DELIVERY & RETURNS
Dispatch will be made within 5 working days, delivery to the Republic of Ireland takes 3 - 5 working days after dispatch. All other delivery timeframes vary per location. For information regarding order tracking, please get in touch.
Products on our site are subject to availability and delays may occur that are outside of our control. Consequently, any dates specified for delivery are therefore approximate only.
TAXES & IMPORT DUTY
Please note that international orders may be subject to import duties and taxes, these costs are the responsibility of the customer.
DAMAGED & REJECTED GOODS
As the customer you must inspect the goods within a reasonable time after their receipt; you’ll be deemed to have accepted the goods unless you notify us within 7 days that the goods are rejected. (This does not affect your statutory rights.)
If you have not notified us as above, we’ll consider the products as being of satisfactory quality, and may not accept any rejected items at a later date.
We want you to receive your The Beautiful Spoon goods in perfect condition – as they left us. If goods purchased from us through this website have been damaged in transit we will refund or exchange them. Return any damaged or unsatisfactory items to us in their original packaging within 7 days of receiving them. Contact us via email at firstname.lastname@example.org & we will share with you the address for the returns.
RETURNS & REFUND POLICY
Returns should be posted to the above address within 7 days of receipt and postages (both shipment and return won't be refunded until the rejection of the goods is due to a defect or discrepancy in the order. In this case you’re entitled to a full refund or replacement.
The card used for the purchase will be credited with full original purchase and delivery costs. The faulty or damaged product must be returned to The Beautiful Spoon before the refund or replacement can be issued. When returning items we’d recommend you hold on to proof of postage; we can’t take responsibility for any parcels that might get lost in transit.
Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, we cannot cancel the transaction. The order will be considered valid and you, the Customer will remain liable for the full payment.
Please make any cancellations by email:email@example.com If you must!